GAME OPERATION POLICY
Dark December Game Operation Policy
This Game Operation Policy (hereinafter referred to as the "Policy") aims to maintain service quality and protect user rights by responding fairly and consistently to issues that may arise during the use of Dark December (hereinafter referred to as the "Game"), provided by Needs Games Inc. (hereinafter referred to as the "Company"). The Company shall strive to allow users to enjoy the Game in a stable and pleasant environment from a neutral and objective perspective. As this Policy contains important information related to service usage, users are advised to read it carefully.
Article 1. General Provisions
1. This Policy is established to reasonably and fairly respond to issues that may arise during the operation of the Game and contains detailed rules necessary for the Company's service operation and user participation.
2. This Policy supplements the Company's Terms of Service (hereinafter referred to as the "Terms") and sets forth the Company's standards for sanctions on user violations and objection procedures.
3. The Company may add, modify, or delete the contents of this Policy for the efficient operation of the Game. In such cases, the Company shall notify users in advance of the changes and the effective date via in-game notices or official community platforms. Users are responsible for regularly checking any changes to this Policy, and the Company may not provide separate support for any disadvantages resulting from not doing so.
4. Matters not specified in this Policy shall be applied and interpreted in accordance with relevant laws and general social norms.
Article 2. Definitions
The definitions of the terms used in this Policy are as follows:
1. "Name" refers to all types of identifiers (such as nicknames, guild names, etc.) set by the user to identify characters, items, or groups within the Game.
2. "Game Currency" refers to in-game currency such as Diamonds, Rubies, and Gold, which may be consumed to use content or exchanged for other currency. Game Currency may be provided through paid purchases or free of charge depending on service usage.
3. "Community Service" refers to online platforms provided by the Company for expressing opinions or sharing information related to the Game. This includes the official website, official forums, and social media (SNS).
4. "Service Use Information" refers to data such as character information, items, and levels, which are selected or acquired by users through the methods provided by the Company in the Game.
5. "Guild" refers to a group formed by multiple users within the Game using systems provided by the Company.
Article 3. Rights and Obligations of Users
1. User Rights
Users may use the content provided in the Game, whether paid or free, in accordance with the Terms. However, all rights (including copyrights) to content such as Service Use Information, excluding the rights granted under the Terms, belong to the Company. Users may contact the customer service center to inquire about issues arising during the use of the Game and receive guidance.
2. User Obligations
Users must familiarize themselves with and comply with the Terms and this Policy while using the Game. Users shall not engage in any actions prohibited by the Terms or this Policy, or any behavior that causes harm to others or negatively affects the in-game order.
3. Users are responsible for managing their own device and account information. The user shall bear full responsibility for any losses or damages resulting from transferring or lending their account to third parties.
4. Users must register accurate personal information upon signing up. If a user provides false information or uses another person's personal information, they shall bear full responsibility for all resulting disadvantages. The Company will not provide any support in such cases and may take necessary action in accordance with applicable laws and this Policy.
5. If a user discovers a bug during the use of the Game, they must promptly report it to the customer service center. Intentionally exploiting or distributing the bug to others without reporting it is considered a violation of this Policy and may result in sanctions such as game use restrictions.
Article 4. Rights and Obligations of the Company
1. Company Rights
1. If abnormal behavior occurs inside or outside the Game, the Company may temporarily suspend all or part of the Game or restrict access.
2. The Company may impose sanctions on users who violate the Terms or this Policy based on the standards specified therein.
2. Company Obligations
1. The Company shall provide a stable environment for users to enjoy the Game.
2. The Company shall comply with the Terms, this Policy, and the Privacy Policy.
3. The Company is obligated to receive reports of in-game bugs from users and verify and resolve such issues.
4. The Company shall establish a healthy gaming culture, protect minor users from harmful content, and take appropriate action to prevent defamation and infringement of user rights.
5. The Company shall protect users' personal information (such as identity and phone number) in its possession. The Company shall not use, alter, or disclose such information beyond its original collection purpose without consent. However, the Company may provide such information if legally obligated, such as when requested by judicial authorities.
6. The Company shall respond to user inquiries and requests as kindly and promptly as possible. However, in cases involving unreleased content or confidential game features, responses may be limited or withheld. Game usage records shall not be provided except where legally required or under exceptional circumstances acknowledged by the Company.
7. The Company shall maintain a neutral position and not intervene in user disputes. However, if a user dispute violates this Policy or disrupts the normal operation of the Game, the Company may review the case and take necessary measures from a neutral standpoint.
8. Even in cases not mentioned above, the Company shall take appropriate measures based on general order and norms to ensure smooth service operation and user protection.
Article 5. Standards for Game Use Restrictions
(1) These standards are established to protect users from behavior that interferes with gameplay or disrupts public order and decency.
(2) If a user commits any of the actions listed in the Sanction Table below, they may be subject to penalties and disadvantages to their account in accordance with the stated principles.
(3) Any in-game currency or items obtained through inappropriate means or in violation of the Terms may be forcibly recovered or deducted.
(4) Users who have been sanctioned may file an objection with the customer service center within 15 days from the date of sanction.
(5) The level of restriction shall be applied differently depending on the type and severity of the violation. However, taking into account the gravity of the violation, frequency of recurrence, and impact on the game environment, a more lenient or severe penalty may be applied as an exception.
(6) The Company shall not provide any compensation or support for disadvantages resulting from sanctions.
| Type | Description | 1st Offense | 2nd Offense | 3rd Offense | 4th Offense |
|---|---|---|---|---|---|
| Misconduct | Offensive language, sexual remarks, insults to parents, advertisements causing discomfort | 1 - day restriction | 3 - day restriction | 15 - day restriction | 30 - day restriction |
| Provoking conflicts or condemning entire groups of users | |||||
| Excessive or repetitive messages in chat | |||||
| Discriminatory or inflammatory remarks on nationality, ethnicity, region, politics, figures, religion, race, gender, disability, etc. | |||||
| Harassing or interfering with other players | |||||
| Intentionally disrupting game operations | |||||
| Chat messages that are socially unacceptable or disturbing | |||||
| Threats or baseless defamation | |||||
| Impersonation of Game Staff or Employees | Pretending to be a GM or company staff to request items, currency, or personal info | 30-day restriction | 365-day restriction | - | - |
| Inappropriate name use (character, guild, alliance, etc) | Using names that include profanity, vulgar expressions, or are deemed socially inappropriate or disruptive to game operation | Forced name change | 1-day restriction + forced name change | 3-day restriction + forced name change | 7-day restriction + forced name change |
| Personal Information Disclosure | Disclosing or spreading another user's personal information without consent | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) |
| Advertisements Unrelated to the Game Service | Acts that interfere with other users' gameplay experience or the operation of the game by promoting commercial advertisements such as product promotions, obscene content, illegal gambling, prize giveaways, or services including proxy tasks and other for-profit advertising. | 30-day restriction | 365-day restriction | - | - |
| Scam | Any act of intentionally deceiving or misleading other users to gain unfair advantages, such as acquiring in-game items or currency, or attempting such actions. | 30-day restriction + Service data reset |
365-day restriction + Service data reset |
- + Service data reset |
- + Service data reset |
| Real Money Trading | Attempting or brokering trades of items or in-game currency for real money or goods | 3-day restriction | 7-day restriction | 15-day restriction | 30-day restriction |
| Engaging in, attempting, or facilitating account or character boosting on behalf of another user in exchange for real money or physical goods. | |||||
| Attempting to trade or facilitate the trade of a game account or in-game character for real money or physical goods. | |||||
| Posting repetitive and meaningless content, such as region names, numbers, or phone numbers, or engaging in actions deemed to imply real money or real-world goods transactions, even if not explicitly expressed. | |||||
| Exploitation of System Errors and Bugs | Exploiting game or service errors to affect in-game economy, balance, or services | 30-day restriction | 365-day restriction | - | - |
| Repeatedly exploiting bugs after recognizing them and causing significant impact on system, services, or game environment | |||||
| Failing to report discovered bugs to the company and spreading information to other users in-game or in communities | + Service data reset | + Service data reset | + Service data reset | + Service data reset | |
| Illegal Program | Attempting to use unauthorized programs, including illegally developed or tampered software clients | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) |
| Using, creating, or distributing illegal programs | |||||
| Unauthorized modification or alteration of data or programs provided by the company related to the game | |||||
| Using modified or altered programs, or exploiting them to access the game service abnormally | |||||
| Distributing, sharing, or facilitating the use of modified or altered programs or their usage methods to specific individuals or the public | |||||
| Sending abnormal packets to the server or client to bypass or disable technical protection measures in the game or service | |||||
| When log records indicate actions or results that cannot be reproduced through normal gameplay | |||||
| Use of Bots and Farming Operations | Organized or collective use of multiple accounts for profit-driven, illegal exploitation of the game | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) | Permanent account ban (Possible legal investigation depending on severity) |
| Use of multiple accounts exhibiting identical patterns (such as meaningless or similar character names) to systematically exploit the game | |||||
| Using multiple accounts from the same or adjacent IP ranges showing similar patterns to gain unfair advantages | |||||
| Multiple accounts accumulating, gifting, transferring, trading, or attempting to cash out in-game currency for profit | |||||
| Multiple accounts transferring or consolidating in-game currency to a specific account | |||||
| Account Theft | Unauthorized access to another user's account | 365-day restriction | - | - | - |
| Using someone else's payment methods, including credit cards or mobile phones, without permission to pay for game services | |||||
| Gambling-Related Activities | Engaging in unhealthy gambling activities within the game that promote excessive gambling, or encouraging, distributing, or sympathizing with such gambling behaviors through illegitimate means. | 7-day restriction | 15-day restriction | 30-day restriction | - |
| Spreading false information and intentionally disrupting operations | Spreading false information with the intent to disrupt the service and cause confusion among other users | 7-day restriction | 15-day restriction | 30-day restriction | 365-day restriction |
| Exploiting system instability to interfere with other users' smooth gameplay | |||||
| Directing verbal abuse, threats, insults, or sexual harassment towards customer service representatives or their family members, causing emotional harm or violating their dignity | |||||
| Abuse of open market processes | Abusing processes related to registration, payment, or refunds provided by the company or open market stores to gain unfair advantages or distributing methods of such abuse | In cases where subscription cancellations or refunds are processed via the open market store, the associated game account will be subject to immediate and permanent suspension. (*Individuals or groups who systematically exploit the company's and open market store's processes for commercial gain may face legal consequences.) | In cases where subscription cancellations or refunds are processed via the open market store, the associated game account will be subject to immediate and permanent suspension. (*Individuals or groups who systematically exploit the company's and open market store's processes for commercial gain may face legal consequences.) | In cases where subscription cancellations or refunds are processed via the open market store, the associated game account will be subject to immediate and permanent suspension. (*Individuals or groups who systematically exploit the company's and open market store's processes for commercial gain may face legal consequences.) | In cases where subscription cancellations or refunds are processed via the open market store, the associated game account will be subject to immediate and permanent suspension. (*Individuals or groups who systematically exploit the company's and open market store's processes for commercial gain may face legal consequences.) |
(7) The Company operates the following policy for long-term inactive accounts:
1. Accounts with no login or payment activity for 12 months or more may be deleted from the Company's servers.
2. Accounts deleted under item 1 above cannot be recovered.
Article 6. Recovery Policy
(1) If a user's game data such as account or items is lost or altered due to technical errors or the Company's fault, recovery is possible within the scope that the issue can be verified.
(2) The Company may change services (such as character/item/content information) for operational or technical balance purposes and will notify users via official communities or in-game notices before doing so. In cases requiring urgent fixes (such as bug corrections or emergency updates), notice may be given afterward. Recovery is not provided in such cases.
(3) Recovery requests must be submitted to the customer service center within 7 days from the occurrence of the issue to confirm eligibility.
(4) The Company is not responsible for damages caused by user fault, including but not limited to the following cases:
- The request was made after 7 days from the date of occurrence
- The request was made through an account other than the affected account (or by a representative)
- The account was not linked to a social platform (Google/Apple/Meta or others) and was lost
- Failure to read official notices or this Policy led to the issue
- The user's access to the game was restricted under the Terms
- Damage occurred due to account or item trading not recognized by the Company
- Item loss due to user actions such as selling, dismantling, destroying, failed enhancement, or collection
- Incorrect listing or purchase in the marketplace
- Loss due to gameplay environment issues (e.g., disconnection, memory shortage, app crash)
- Service suspension or access restriction due to critical issues in the Game
- Account voluntarily deleted through normal procedure
- Damage caused by intentional misuse or settings violations
- Other cases not attributable to the Company
(5) The Company provides recovery support only when the issue is acknowledged to be caused by the Company's fault.
Article 7. Community Service Operation Standards
(1) The Company shall not intervene in disputes between users within the community services as a rule. However, if the dispute involves a violation of the Terms or this Policy or disrupts the operation of the community, the Company may review the case and take appropriate measures from a neutral standpoint.
(2) The Company shall enforce the following policies regarding its bulletin board services. "Posts" refer to information consisting of text, images, audio, or video shared by users through the Web service.
| Category | 1st Offense | 2nd Offense | 3rd Offense | 4th Offense | 5th Offense | 6th Offense | 7th Offense |
|---|---|---|---|---|---|---|---|
| Duration (3 days) | Duration (5 days) | Duration (7 days) | Duration (10 days) | Duration (15 days) | Duration (30 days) | Permanent Ban |
| Posting Inappropriate Content | Posting inappropriate content” refers to any of the following acts: |
|---|---|
(1) Posting any of the following types of content:
* Apart from penalties against the poster, the company may take actions such as deleting, moving, or restricting access to posts containing any of the above inappropriate content. * Users who repeatedly post content infringing on the rights of the company or third parties (such as copyrights) may be subject to contract termination or permanent suspension of all associated accounts. |
(3) The Company may establish and operate a separate Official Community Policy to elaborate on the Terms and this Policy, and take necessary action on game or community usage according to said policy.
**Addendum
This operating policy shall be effective from August 1, 2025.