SAFETY AND SECURITY


GameClub SEA is committed to protecting our players, creators, partners, and communities. This section explains how we keep our Services safe, what we expect from users, and how you can report issues.

1. Scope & Principles

  • Applies to all GameClub SEA websites, apps, game portals, events, and official community spaces (e.g., Discord, Facebook, TikTok, YouTube).
  • Goals: player safety, privacy, fair play, integrity of systems, and respectful communities.
  • Standards: We follow applicable laws in the Republic of the Philippines and other SEA territories where we operate.

2. Account Security

  • Your responsibilities:
    • Use a strong, unique password and enable platform security features (e.g., 2FA where available).
    • Keep credentials confidential; you are responsible for all activity under your account.
    • Log out on shared devices and keep your system up to date.
  • Our measures: risk-based monitoring (e.g., suspicious logins), session controls, rate limits, and periodic security reviews.
  • If compromised: change your password immediately and contact hello@gameclubsea.com with “Account Security” in the subject line.

3. Community Conduct & Content Safety

  • Zero tolerance for: hate, harassment, incitement, sexual exploitation, doxxing, violent threats, child endangerment, and targeted abuse.
  • Prohibited content: illegal content; malware/viruses; cheats/bots/keyloggers; non-consensual intimate imagery; IP-infringing uploads; spam/scams; impersonation.
  • Protected groups: content attacking or demeaning people based on protected attributes is prohibited.
  • UGC moderation: automated filters + human review; escalating actions for repeated or severe violations.

4. Fair Play & Anti-Cheat

  • No cheating: exploits, automation, memory editing, packet manipulation, or bypassing anti-cheat is prohibited.
  • Integrity checks: we may use server-side validation, telemetry, and limited anti-cheat data collection consistent with our Privacy Policy.
  • Consequences: removal of unfair gains, temporary or permanent suspension, and partner program removal.

5. Enforcement & Appeals

  • Enforcement ladder (illustrative):
      • 1. Warning or content removal
      2. Feature limitations (chat/matchmaking restrictions)
      3. Temporary suspension
      4. Permanent suspension / account closure
  • Factors considered: severity, intent, prior history, and risk to the community.
  • Appeals: if you believe an action was in error, email hello@gameclubsea.com with “Appeal” in the subject, your account ID, date of action, and context. We review most appeals within a reasonable timeframe; repeat or abusive appeals may be ignored.

6. Reporting Harm, Abuse, or Security Issues

  • In-product tools: use report features where available (e.g., “Report” on profiles, chat, or posts).
  • Email: hello@gameclubsea.com with subject “Safety Report” or “Security Report”.
  • Include: links/screenshots, timestamps, your region/handle, and a brief description of the risk or violation.
  • Emergency threats: if someone is in immediate danger, contact your local authorities first, then notify us.

7. Child Safety

  • Our Services are not directed to children below the age requiring parental consent under local law.
  • Where permitted, we may provide age-appropriate experiences and parental tools on supported platforms.
  • Immediate removal: content that sexualizes minors or facilitates child exploitation is removed and may be escalated to relevant authorities.

8. Platform Integrations

  • When using third-party platforms (Discord, Facebook, TikTok, YouTube, Steam, etc.), you must follow their rules and ours.
  • We may act on violations occurring on integrated platforms if they impact GameClub SEA communities (e.g., coordinated harassment, off-platform threats).

9. Data Protection & Security Controls

  • Technical safeguards: encryption in transit, access control, least-privilege administration, audit logs, and backup/restore procedures.
  • Operational safeguards: staff training, vendor due diligence, and breach response runbooks.
  • Privacy alignment: handling of personal data follows our Privacy Policy and applicable law (e.g., RA 10173 in the Philippines).

10. Incident Response & Breach Notification

  • Detection: continuous monitoring, anomaly detection, and alerting.
  • Containment & investigation: we isolate affected systems and assess scope and impact.
  • Notification: where legally required, we notify users and/or authorities without undue delay and provide guidance on protective steps.

11. Photosensitivity & Wellness

  • Some visual patterns (e.g., flashing lights) may trigger photosensitive reactions.
  • Reduce risk by playing in a well-lit room, limiting continuous play, using a smaller screen or viewing from a greater distance, and consulting a professional if you have a history of photosensitive symptoms.

12. Vulnerability Disclosure (Responsible Reporting)

  • We welcome responsible security disclosures. Email hello@gameclubsea.com with “Vulnerability Disclosure” in the subject and include a clear, reproducible description.
  • Do not publicly disclose before our acknowledgment and a reasonable remediation window.
  • Do not access, modify, or exfiltrate data that isn't yours; avoid service disruption and privacy harm.
  • While we do not currently offer a bounty program, we credit good-faith researchers where feasible.

13. Sanctions Evasion & Illegal Use

  • You may not use the Services to violate sanctions, export controls, or other applicable laws.
  • We may restrict or terminate access to comply with legal obligations and platform requirements.

14. Transparency

  • We may periodically publish anonymized safety metrics (e.g., enforcement counts, turnaround times) to improve accountability and user trust.